If you’re looking to return your order for whatever reason, we're here to help! We offer returns on unused products within 10 days of receiving your order.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging.
- Returned items must have no visible signs of wear or use.
- Earrings cannot be returned for hygiene reasons.
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID.
- Choose the products you wish to return or exchange from your order.
- Send returned products to Stripes, 46 Newgate Street, Morpeth, Northumberland, NE61 1BE
- Refunds will be issued within 2-5 working days
- You are responsible for the shipping costs.
- We are not liable for the delay in responding to emails in relation to the return address as this is on the returns form & can be found on our footer menu on our website.
- If you have a problem with any of our products or you have any questions regarding the products we sell, please contact us at firstname.lastname@example.org.